Customer feedback, in your customers' own words.
A score shows how customers feel, but it rarely says why. Send customers one link and your AI agent asks what worked, what got in the way and what would bring them back.
What the agent does for you.
You write the questions once. The agent runs every conversation.
The reason behind the score
When a customer says the service was slow, the agent asks what happened and when, so you get the story as well as the complaint.
Their words, not a tick box
Customers talk instead of choosing from a list, and the transcript shows exactly what they said.
Your brand on the join page
Add your logo, name and banner, so customers know who is asking before they start.
One link to send
Put the room link in an email or a follow-up message. Customers take part when it suits them.
Questions you could ask.
Examples to start from. You write your own plan, and the agent follows up on each answer.
- “What made you choose us in the first place?”
- “Was there a moment when something went wrong? What happened?”
- “What nearly stopped you from coming back?”
- “What would you tell a friend about us?”
What happens to what people say.
The short version. The FAQ has the detail.
Stored in London
Transcripts, answers and account data are stored in London, United Kingdom.
Never used to train AI
Nothing people say is sold, and nothing is used to train AI models.
No audio recordings
The agent hears the conversation live. Only the transcript is kept, never a recording.
Participants stay in control
The join page says the conversation is transcribed. People can stop at any time and download their own transcript at the end.
Common questions.
The FAQ answers the rest.
Can I stop one person taking part twice?
Yes. Give each customer their own invite code instead of an open link.
Can I ask for the customer's email?
Yes, if you need it. A room can ask for contact details before the conversation starts. By default it asks for nothing.
How long is a feedback conversation?
As long as you choose. You set the longest a conversation in the room can run, within your plan's limit.
Try it with your own questions.
Set up a room in a few minutes. Your first 45 minutes of conversation are free.